Contact information
Effective Date: 8/4/2026
We'd Love to Hear From You
Whether you have a question about an order, need assistance selecting products, have feedback to share, or simply want to say hello, we're always happy to hear from you.
As a family-owned business, we believe that great customer service is just as important as creating great products, and we strive to respond with the same care that goes into everything we make.
Customer Support
For questions regarding:
- Existing orders
- Product recommendations
- Shipping
- Returns & Refunds
- Website assistance
- General inquiries
please contact us at:
Email: support@pfikind.com
We typically respond within one business day, although response times may occasionally be longer during holidays, product launches, or periods of unusually high demand.
Business Hours
Our team generally responds to customer inquiries during the following business hours:
Monday – Friday
9:00 AM – 5:00 PM (Mountain Time)
Messages received outside of normal business hours will be answered as soon as reasonably possible.
Before Contacting Us
To help us assist you as quickly as possible, please include:
- Your name
- Your order number (if applicable)
- A brief description of your question
- Photos, if your inquiry relates to a product or shipment
Providing this information helps us resolve most questions more efficiently.
Product Feedback
We genuinely enjoy hearing how our products are being used.
If you've created a project using PFIKIND products, we'd love to see it. Customer photos, videos, and stories help inspire our community and may be featured on our website or social media in accordance with our Terms of Service.
Questions About Our Policies
If you have questions regarding our:
- Returns & Refunds Policy
- Shipping Policy
- Privacy Policy
- Terms of Service
- Safety & Compliance information
we're always happy to help explain them.
Thank You
Thank you for supporting our family-owned business.
Every order helps us continue designing products that inspire creativity, imagination, and meaningful experiences for creators of all ages.
Our goal isn't simply to sell products—it's to help people create something they're proud of. If there's ever anything we can do to make your experience better, please don't hesitate to reach out.
We truly appreciate your support and look forward to being a part of your creative journey.