Shipping policy
Effective Date: 8/4/2026
Our Commitment
At PFIKIND, every order is carefully prepared and packaged by hand. We take pride in ensuring that your products arrive safely and in excellent condition.
Our goal is to provide a smooth shipping experience while maintaining the quality and care that goes into every handcrafted product.
Processing Time
Most orders are carefully prepared, packed, and shipped within 2–3 business days.
Please note:
- Business days do not include weekends or recognized holidays.
- Processing time refers to the time required to prepare and package your order before it is shipped.
- During periods of high demand, product launches, holidays, or promotional events, processing times may be longer.
If significant delays occur, we will make reasonable efforts to notify affected customers.
Shipping Methods
Shipping options and estimated delivery times are displayed during checkout.
Available carriers may vary depending on your location.
Once your order has been shipped, delivery times are determined by the shipping carrier and are outside of PFIKIND's control.
Shipping Rates
Shipping charges are calculated during checkout based on:
- Destination
- Package size
- Package weight
- Selected shipping method
From time to time, PFIKIND may offer promotional shipping discounts or free shipping offers.
Order Tracking
When available, you will receive a shipping confirmation email containing tracking information after your order has been shipped.
Please allow carriers a reasonable amount of time to update tracking information after receiving your package.
Shipping Addresses
Customers are responsible for providing an accurate shipping address.
If an incorrect or incomplete shipping address is provided, additional shipping charges may apply if the package must be re-shipped.
PFIKIND is not responsible for delays resulting from incorrect customer-provided address information.
Damaged Packages
If your package arrives visibly damaged:
- Photograph the package before opening it, if possible.
- Photograph any damaged products.
- Contact us within 7 days of delivery at:
We will work with you to resolve the issue as quickly as reasonably possible.
Lost Packages
If tracking indicates that your package has been delivered but you cannot locate it:
- Check with neighbors or other members of your household.
- Contact the shipping carrier for additional information.
- Contact us if you still need assistance.
PFIKIND will gladly assist you in working with the shipping carrier to help locate missing shipments.
International Shipping
International shipping may be available for select destinations.
Customers are responsible for any applicable:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Other government charges
PFIKIND has no control over these fees.
Multiple Shipments
In some situations, orders containing multiple products may be shipped in separate packages.
If this occurs, tracking information will be provided for each shipment whenever available.
Preorders
Some PFIKIND products may be offered as preorders.
Estimated shipping dates for preorder items will be displayed on the applicable product page whenever possible.
If an order contains both preorder and in-stock items, PFIKIND may ship the items together or separately at its discretion.
Weather and Carrier Delays
Occasionally, severe weather, natural disasters, carrier disruptions, labor issues, or other circumstances beyond our control may delay delivery.
We appreciate your patience should these situations occur.
Questions
If you have any questions regarding shipping, we're happy to help.
PFIKIND LLC
Great Falls, Montana, USA
Email: support@pfikind.com